National Association of Blind Merchants and Your Best Customer have teamed up to provide blind entrepreneurs with knowledge and tips on how to provide the best customer care to all vendor clients through The Customer Service Advantage Audio Program.
Learn how to profit and prosper by providing service to others. Kevan Worley, President, National Association of Blind Merchants, and John Marx, owner of Your Best Customer, are led through a detailed discussion of customer service best practices, tools, training, and procedures by Michael Morgan. The interview is fast paced, upbeat, and challenges the listener to engage the customer, examine current customer service behaviors and create a culture of service by developing a clear vision, teamwork, leadership, benchmarking and quantifiable standards. Kevan and John ask the listeners to make a commitment to service, leading to profit and prosperity. The discussion that follows provides a blueprint to achieve that Customer Service Advantage.